Our UK Delivery Services:

Our International Delivery Services:

Postage & Packaging

We now operate a price-based Postage & Packaging structure.

All orders under 2KG are sent via Royal Mail 2nd Class, order over 2KG are sent via MyHermes. If you would prefer a different courier service, please get in touch before ordering.

Our prices take both postage and packaging into consideration.

Our Delivery Partners

Delivery Turnaround

You can check our current turnaround time at any point, by viewing the Design Update banner at the top of the page.

Please note that delivery services may be affected over public holidays, and seasonal events.

Our turnaround times are the time it takes for us to design and cut your order, and not the time it will take for you to receive your order. Depending on the delivery partner used, delivery can take upto five working days to arrive AFTER the time we have dispatched it. We recommend checking with each supplier directly for the latest delivery turnaround times, however in general, Royal Mail advise upto 3-5 working days for 2nd class post, MyHermes is 2-5 working days. Whilst we can offer you these estimated delivery times, these are not guaranteed.

Click & Collect

We offer a FREE Click & Collect service from our retail store in Leominster, Herefordshire. All Click & Collect orders are subject to our usual turnaround, and you will be notified by email when your order is ready to collect. If you require a faster collection time, please get in touch with us first to ensure that we are able to accommodate.

NOTE: Click & Collect is not a means to get free postage. If you do not live locally, and require a delivery service, your order will not be processed until the appropriate delivery fee is paid.

In order to qualify for Click & Collect, please contact us via email with your order information, and we will process your order for you with FREE Click & Collect option.

Missing Parcels

Spencer-Brookes Designs will not be held responsible for missing parcels, or any postage delays. Should this occur, we will do everything we can to resolve the situation with you and take up a dispute with Royal Mail or the courier.

Packaging

Where possible, we like to ensure our packaging is recycled, so please don’t be alarmed if your item arrives in packaging that looks like it has been used before – at Spencer-Brookes Designs we want to do our bit to help the environment and it also helps us to keep our postage and packing costs to a minimum.

Returns & Exchanges

Please view our Returns & Exchanges page for our returns policy.

Add-ons & Combining Orders

[policy updated as of 1st November 2017]

Please note that due to the high volume of orders that we receive each day, we are unfortunately unable to accept any additions to orders once the order has been placed.

Any additional items required need to be placed as a brand new order, with it's own P&P fee, as it will be processed as a separate order, and in-turn by the time in which it was ordered.

We offer a reduced postage system for small orders that can fit into a large letter box via Royal Mail. Please note however, that any additional orders will be processed in-turn by the time in which they are ordered, and NOT processed with your original order. This means that the packages may arrive at different times, depending on the time lapsed between the two orders.

Thankyou for your understanding.