Our Social Media Manager is available Monday - Thursday 10am-2pm to answer any queries that you may have relating to orders, products, and custom design requests. We aim to respond to all queries within one working day, but please note that our shop is closed over the weekend and all public holidays.
As our Social Media Manager manages all elements of customer contact, i.e. emails, Facebook, Instagram and website inquiries - we politely ask that you only use one method of contact to get in touch with us. Please do not send the same message via multiple channels.
Contact us via Email
For general information, custom design requests, and customer care - firstname.lastname@example.org
For website, social and marketing enquiries - email@example.com
Contact us via Social Media
Facebook - @spencerbrookesdesigns
Instagram - @spencerbrookesdesigns
For refunds and exchanges, or any issues with your order, please send an email.
Want to talk to a human?
Give us a call on 01568 368087. Or we have a physical shop in Leominster, Herefordshire where you can come and have a chat about your requests. Our shop is open Monday - Friday 9:00am - 16:30pm.
Spencer Brookes Designs
49b West Street
* Please note that our emails and messages are only monitored periodically outside of these hours by our shop team. Therefore if you have an urgent matter that requires immediate attention outside of these hours, please telephone our shop. Otherwise, we will respond to your query as quickly as possible during the above hours.